I had an amazing experience with Koala-T Heating and Air! Unfortunately for me, my AC went out on one of the hottest days of the year we’ve had. But they answered the phone with a real person when I called and were super professional and quick to get me an appointment. The office staff called me when I had a tech on the way, and Nathan arrived promptly and began working immediately. He identified the issue and had me back up and running within a couple hours. He was very honest and upfront with their process and pricing before he did any work. I completely trusted him to take care of my AC issue, knowing he was telling me what needed to be done immediately and what my long-term solutions looked like. I even signed up on the maintenance plan to ensure my AC will be taken care of year round. Koala-T is my new go-to company for HVAC!